Support

Have a question, found a bug, or stuck on a level? Reach us at support@joinaurae.com — a real person reads and replies to every message.

Common questions

Do I need an account?

No. ShelfRush doesn’t have accounts, sign-in, or any purchases in this version - just open it and play.

Do I run out of lives?

No. Failing a level never blocks you from playing - Retry is always right there, as many times as you want.

Is my progress saved?

Yes, automatically, on your device - your unlocked levels, best scores, and stars are all there the next time you open the app.

What do the boosters do?

Freezepauses the shelf’s movement for a few seconds.
+Timeadds extra seconds to the level’s clock.
Shieldabsorbs the next penalty you’d otherwise take.

How is my data used?

We collect anonymous gameplay analytics to understand how the game is played - no ads, no account, no personal information. Full details are in our Privacy Policy.

Something isn’t working — what should I include when I report it?

The level number, what you expected to happen, and what actually happened - a screenshot helps too, if you have one.